Privacy policy

At DS-Wollenberg ApS (“Wollenberg”), we give high priority to data security and confidentiality. In this privacy policy, you can read how we handle the personal data that we get into possession when you are a customer of Wollenberg, visit our website and/or otherwise use our services.

 1. Data responsibility

The data controller for the processing of your personal data is:

DS-Wollenberg ApS

CVR no. 38063359

Banevej 19

5474 Veflinge

2.Visitors on the website

This section describes Wollenberg’s processing of personal data about visitors on our website DS-Wollenberg.com. The website exists to inform you about our company, products, services, and partnerships and to let you contact us.

2.1. Collection of personal data

Personal information about you will be collected in one or more of the following cases:

• When you visit and browse our website
• When you request offers for products and services
• When you sign up for Wollenberg’s newsletter
• When you communicate with Wollenberg, including using our contact form
• When you use Wollenberg’s other functions and services

2.2. Types of personal data

Wollenberg may collect and process the following personal data:

• Contact information, including name, e-mail address, telephone number, address and similar identification data
• Interests, including which products and services you have shown interest in
• Information about your use of our website
• IP address

2.3. Purpose of the treatment

Personal information is collected for the following purposes:

• Handling customer inquiries
• Customer support
• Distribution of newsletters and other advertising/marketing
• Product and service development
• Statistics and analysis

2.4. Basis of treatment

The processing of your personal data will as a rule be based on our legitimate interest in handling inquiries and other requests, carrying out marketing activities (where consent is not required), providing customer service, developing and evaluating our products and services and performing statistics and analyses (Article 6 of the Data Protection Regulation, subsection 1, letter f).

Wollenberg only uses your personal data to send you product information, newsletters and other marketing material by e-mail if you have given your prior and explicit consent to this, unless applicable law allows us to contact you without such consent (Article 6, paragraph 1 of the Data Protection Regulation, letter a).

2.5. Storage period

Personal information that has been collected through contact forms, as well as other correspondence, is as a rule deleted after 1 year, unless the correspondence relates to an order or a legal claim. The storage period is set based on our legitimate interest in providing customer service or handle a legal claim (Data Protection Regulation Article 6, paragraph 1, letter f).

Personal information included in bookkeeping material, including documentation of orders, is stored for 5 years from the end of the financial year, after which the information is deleted. The storage period is determined based on the storage requirements in Section 10 of the Accounting Act and is therefore done to comply with applicable legislation (Article 6, subsection 1, letter c of the Data Protection Regulation).

Documentation for your marketing legal consent is kept for 2 years from when you have withdrawn your consent to receive direct marketing material. The storage period is set based on Wollenberg’s legitimate interest in being able to document that direct marketing has taken place in accordance with applicable legislation (Article 6, subsection 1, letter f of the Data Protection Regulation).

3. Contact persons at Wollenberg’s B2B customers, suppliers, distributors, and other business partners

This section describes Wollenberg’s policy for processing personal data collected from owners of sole proprietorships or contact persons of Wollenberg’s B2B customers, suppliers, distributors, and other business partners who work with Wollenberg.

3.1. Collection of personal data

Personal information about you will be collected in one or more of the following cases:

• When your company or the company you are employed in enters into an agreement with Wollenberg, including purchasing products or services offered by Wollenberg
• When you have shown interest in Wollenberg’s products or services, for example by giving Wollenberg your business card
• When you sign up for Wollenberg’s newsletter
• When you collaborate or communicate with Wollenberg

3.2. Types of personal data

Wollenberg may collect, process, and store the following personal data:

• Name, e-mail address, telephone number and similar identifying information
• Individual information such as preferred languages
• Organizational information such as company name, company address, position, business area, primary place of work and country
• Contractual information such as purchase orders, invoices, contracts and similar agreements between your company (or employer) and Wollenberg, which i.e. may include your contact information
• Financial information such as payment terms, bank account details and creditworthiness.

Such information may be provided directly by you (primarily through e-mails and other correspondence) or by a third party, e.g. your employer.

3.3. Purpose of the treatment

Personal information is collected for the following purposes:

• In general, to plan, fulfil and administer the collaboration, including any contracts
• Administration, e.g. processing of payments (including collection of outstanding invoices), assessment of creditworthiness, performance of bookkeeping, auditing and invoicing activities, shipping and delivery and support services
• Newsletters and similar marketing communication
• Handling requests made by you
• General communication
• Development of products and services
• Statistics and analysis
• Compliance and regulatory purposes, such as fulfilling our legal and compliance-related obligations to prevent illegal activities
• Dispute handling

3.4. Basis of processing

The processing of your personal data will in some cases be necessary for the performance of a contract entered into between Wollenberg and you (or your employer), e.g. in connection with the handling of orders and the administration of the collaboration (Article 6, paragraph 1, letter b of the Data Protection Regulation).

In addition, the processing of your personal data may be based on our legitimate interest in handling inquiries and other requests, conducting marketing activities (where consent is not required), providing customer service, ensuring solvency, handling disputes, developing and evaluating our products and services, and performing statistics and analyses (data protection regulation article 6, paragraph 1, letter f).

Wollenberg’s processing of your personal data may in some cases also be necessary to comply with legal obligations (Article 6(1)(c) of the Data Protection Regulation).

Wollenberg only uses your personal data to send you product information, newsletters and other marketing material by e-mail if you have given your prior and explicit consent to this, unless applicable law allows us to contact you without such consent (Article 6, paragraph 1 of the Data Protection Regulation, letter a).

3.5. Storage period

Your personal data will as a rule be stored for 3 years from the end of the collaboration. However, the information can be stored longer in anonymized form.

Personal information included in bookkeeping material, including documentation of orders, is stored for 5 years from the end of the financial year, after which the information is deleted. The storage period is determined on the basis of the retention requirements in Section 10 of the Accounting Act and is therefore done with a view to complying with applicable legislation (Article 6, subsection 1, letter c of the Data Protection Regulation).

Documentation for your marketing legal consent is kept for 2 years from when you have withdrawn your consent to receive direct marketing material. The storage period is set on the basis of Wollenberg’s legitimate interest in being able to document that direct marketing has taken place in accordance with applicable legislation (Article 6, subsection 1, letter f of the Data Protection Regulation).

4. Disclosure to other data controllers and entrustment to data processors

As a rule, Wollenberg does not pass on your personal data to other data controllers, unless there is a business-related need for this, e.g. because the passing on is necessary to handle an order or your inquiry to us. However, under certain circumstances and in accordance with the legislation, it may be necessary to pass on information to authorities, e.g. the Danish Customs and Tax Administration. Disclosure may also take place if it is necessary to establish or defend legal claims.

In certain cases, Wollenberg entrusts your personal data to our suppliers (data processors), who provide relevant services on Wollenberg’s behalf, e.g. IT suppliers and suppliers of marketing services. Such service providers will only process personal data in accordance with our instructions.

If your personal data is transferred to data processors or data controllers established in countries outside the EU/EEA that do not have a sufficient level of protection, such a transfer will be based on the EU Commission’s standard contract provisions.

5. Your rights

• You have the right to gain insight into the personal data we process about you, with certain exceptions set out in legislation.
• You have the right to object to our collection and further processing of your personal data.
• You have the right to correction and deletion of your personal data, subject to certain statutory exceptions.
• You have the right to request us to restrict your personal data.
• In certain circumstances, you can also request to receive a copy of your personal data as well as the transmission of your personal data that you have provided to us to another data controller (data portability).
• You can withdraw a consent that you have given at any time. Our newsletter can be unsubscribed by clicking on the link at the bottom of the newsletter.

6. Contact

If you have questions regarding the above policy or wish to exercise one or more of your rights, you can contact us at nicolai@ds-wollenberg.dk.

If you wish to complain about the processing of your personal data, you can contact us via e-mail as indicated above. You can also submit a complaint to the Data Protection Authority.

Last updated on: March 1, 2022